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Utility Billing FAQs
Why are there two water charges on my bill?

As a result of the Madison Pipeline's construction, we were required to become a regional water provider. This change did not affect the overall rates, but it did lead to the charges being separated into two categories: Local and Regional water. These two charges combined now make up the total water bill.
What services do we provide?

Depending on your area, the City may service Electric, Water, Sewer, and Trash. We also offer Yard Waste and recycling as optional services.
Do you offer payment plans or assistance?
  • Budget Billing: This program averages your utility costs over a 12-month period to help you manage your budget.

  • Senior/Disability Rate Program: Eligible customers can receive a special rate. For more information, contact the City Clerk's office at 307-686-5210.

  • LIEAP: From April to November, you may be eligible for Wyoming's Low Income Energy Assistance Program, which helps with heating costs.

  • Payment Arrangements: If you're having trouble paying your bill, a payment arrangement may be available for your account.
To Start or Stop Utility Service...

To start utility service, your next steps depend on your account history:

  • If you have previously had an account, please log in and then select the Connect Service option.

  • If you are a new customer, select the Connect Service button on the main Utility Billing page and follow the prompts to create a new account.

  • To stop service: Log into your account and select the Disconnect Service option on the left side of the homepage.

  • Contact us at 307-686-5206

  • Visit Customer Service located in City Hall at 201 E 5th Street. 
Where do I find my account information?

Your account information can be found near the top of your utility bill. You will need two pieces of information to create an online account: your Account Number, which identifies the property, and your Customer ID, which represents you as the customer.
If your power or water is out, here's what you should do...

During business hours:
For electrical service issues, call 307-686-5277.
For water service issues, call 307-686-5276.


After business hours:
For either electrical or water emergencies, call 307-682-5155.
What is a "base charge”?

 This is a fixed monthly fee that covers the basic costs of providing service to your home, such as meter reading, billing, and account processing. It is charged regardless of how much energy or water you use.